We are committed to enhancing your internet, cell phone, TV, landline, and home security services cost-effectively, with your complete satisfaction in mind. If you have questions or concerns about our Monthly Bill Savings Service, read on for our plan to ensure your satisfaction.
TV Provider Switches
When switching to a new TV provider, we'll inform you of the available channel lineup in your area ahead of time. You can review and approve the channels, before you switch, and we're here to answer all of your questions. By making the initial payment for your monthly recurring invoice or the upfront invoice, you can be confident in acknowledging that you have had the opportunity to review the new channel lineup and ask any questions necessary to fully inform your decision to switch.
Through this satisfaction-before-switching policy, we aim to ensure that your needs are met before we bill you for our provider-switching service. Consequently, if you find yourself dissatisfied with the channel lineup after making the switch, we are delighted to offer you the same professional and hassle-free service to switch you back at a 20% discount from our published hourly rate.
It's important to note that all TV providers occasionally make changes to their channel and programming offerings, as well as their rates. While such changes are generally infrequent, it's possible that the channel lineup or price you initially signed up for when switching may undergo slight adjustments while your remain our client (if you pay a monthly invoice). Trusted Tech is here to facilitate the switching process for you, minimizing any potential hassle. However, it's essential to understand that we are regrettably unable to provide any guarantees on behalf of any TV provider regarding the channels or prices they will continue to offer. These changes are unpredictable and can happen with any provider, and they are beyond our control or knowledge. As a result, our policy does not permit refunds for our service due to these adjustments.
Switching TV providers may also mean adapting to a new interface for browsing and watching TV. We understand that this adjustment can significantly impact your viewing experience. Therefore, if needed, we are eager to assist you in adapting to the new TV interface through an in-person or virtual consultation. If you ever find yourself dissatisfied with your new TV interface, please reach out to us as soon as possible (with optimal assistance provided within 30 days of switching) so that we can promptly address your concerns and ensure your satisfaction. Your happiness is our priority, and we are here to make things right for you.
This serves only as a general outline for how we may handle situations arising relative to this policy, but in all cases we reserve the right to enforce our Terms of Service, which supersede the general plan outlined here.